Frequently Asked Questions (FAQ)
We happily deliver to every country worldwide.
How long does it take for my package to arrive?
Your order will be shipped within 1-3 business days. The estimated time of arrival depends on the country of destination.
|The Netherlands||1-3 business days|
|Europe||3-7 business days|
|U.S.||5-15 business days|
|Asia||7-18 business days|
|Other countries||Up to 21 business days|
Please understand that the estimated delivery time can vary due to COVID-19. Therefore, it is possible that some packages arrive somewhat later than usual. We cannot be held responsible for any delays. Thank you for understanding!
Can I follow my package with a Track & Trace code?
That is possible. You can always choose for a Track & Trace code. The shipment costs are based on the size and weight of your order. This will be automatically calculated for you. When a shipment without Track & Trace is chosen, you agree with the risk of possibly losing the package during shipment. Faithful by Hand cannot be held responsible for this.
Which payment methods are accepted?
We accept credit card payments as well as iDeal (Stripe) payments.
Can I use multiple vouchers?
No, it is not possible to use multiple vouchers for one order.
Are the displayed colors in accordance with the real colors of the products?
When photographing the products, we aim to display the colors of the products in the best possible way. However, due to differences in device displays, the colors may differ slightly. No rights can be derived from this.
I have another question!
I'll answer all of your products gladly. Simply send your question to: firstname.lastname@example.org!